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embarque dominam reclamações contra empresas aéreas - Marco Antonio

Dr. Marco Antonio Araujo Junior, especialista em Defesa do Consumidor, esclarece Anac divulga principais reclamações contra cias aéreas 

A Anac (Agência Nacional de Aviação Civil) divulgou nesta sexta-feira (13) um levantamento com as principais reclamações dos passageiros. No primeiro trimestre de 2019, 30% das reclamações dizem respeito ao check-in e ao embarque, tanto de companhias nacionais como internacionais. Em seguida aparecem as alterações de viagens e, depois, as dificuldades enfrentadas pelos consumidores para remarcar ou cancelar passagens aéreas.

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